FREQUENTLY ASKED QUESTIONS
Do I have to pay customs or duty fees?
No. GBP Performance is a 100% Canadian company and ships from within Canada. You pay no customs fees, no import taxes and no brokerage fees. All prices are shown in Canadian dollars.
Is shipping free?
Standard shipping is free when it's shown on the product page or at checkout. Some oversized, very long, heavy or liquid items, as well as remote-area deliveries, may incur additional carrier surcharges. If any extra fee applies, we contact you by email before shipping: your order won't leave without your approval. Details on our Delivery & Transport page.
How long does delivery take?
Orders are generally processed within 24 business hours. Delivery then takes, on average, 2 to 7 business days depending on your destination, unless otherwise stated on the product page. Weather, carrier delays and peak periods can affect these estimates.
Which carriers do you use?
We ship with recognized carriers: Purolator, Canpar, Loomis, UPS, GLS and Canada Post. GBP Performance selects the best carrier for your order and destination.
Can I pick up my order in person?
Yes. You can pick up your order at our Blainville counter:
90 Gaston-Dumoulin, Suite #101, Blainville, Quebec J7C 0A3. We recommend waiting for confirmation that your order is ready before coming in.
What do the product statuses mean?
In Stock: the part is in one of our warehouses. In Stock, Built on Demand: available at the manufacturer and prepared for your vehicle. Special Order: not kept in inventory and ordered specially — the lead time can be longer (often 3 to 8 weeks depending on the manufacturer). Special orders may require payment by Interac e-Transfer.
How do I know a part fits my vehicle?
Use the "Select Your Vehicle" selector at the top of the site to filter products compatible with your make, model, year and engine. Check the "Applications" tab as well, where compatible vehicles are listed. If you're unsure, contact our team: we'll confirm fitment before your purchase.
How does the Best Price Guarantee work?
If you find the exact same product (same brand, model and part number), shown in stock and priced lower in Canadian dollars at an authorized Canadian retailer, write to us through the Contact page and we'll review your request. If eligible, we'll match the total price before tax. Some items are excluded (clearance, promotions, marketplaces such as Amazon or eBay, and price-restricted products). Details on our Best Price Guarantee page.
Can I return or exchange a part?
Yes. Returns are accepted within 30 days, on eligible items, in their original unopened packaging. Some products are non-returnable and conditions apply. Please review the full details on our Returns & Exchanges page before ordering, and contact us to request a Return Merchandise Authorization (RMA) — required for all returns.
Are products under warranty?
Most products are covered by the manufacturer's warranty. The length varies by brand and is shown on the product page or available from our team.
What payment methods do you accept?
We accept Visa, Mastercard, PayPal and Interac e-Transfer. All transactions are secure. Some special orders may require payment by Interac e-Transfer.
How do I track my order?
Log in to your customer account anytime to view your order status. When a tracking number is available, it appears in your account or is sent to you by email.
How can I reach you?
Write to us through the Contact page on our site. Our team will be happy to help with fitment, an order, a price match or a product question.