Delivery and transport
GBP Performance offers fast delivery at low costs. Having a high shipping volume, we work hard to ensure you competitive prices.
Upon receipt of your order, it will be processed within 24 business hours. Delivery times usually range from 2 to 7 business days depending on your region in Canada. It may happen that some products are available only on special order which will cause additional delays depending on the different suppliers and the origin of the product. These delays can vary from 1 to 5 weeks. For any questions, please contact us by email at: [email protected]
Each order is shipped in one shipment. In the event that one or more products should be ordered, your order will be shipped when all products are in stock.
You will be automatically notified of your order status in your customer account.
All products shipped are insured at no additional cost for you. Note that a signature may be required for the receipt of your package.
Return, Exchange or Refund Policy
GBP Performance offers you a return, exchange and refund policy 30 days from the date of receipt of your order. Any returned product must be in its original packaging and not have been installed / used. We do not cover the return fees if shipped back. You can return your purchase in person at our store during our normal business hours.
Sending a new item (in the case of an exchange) is subject to delivery charges to the customer. In all cases where a return of goods is required by the Merchant, the right of ownership of a returned property is transferred to him only when it’s been received by him in his physical place of business.
A restocking fee applies for all returned products. A fee of 10% to 50% applies for any products that can be returned, exchanged or refunded. All returned products must be in their original packaging and have not been installed / used. Some products can’t be returned due to the specific nature of the product. Here are some examples of products that can NOT be returned. Turbo and turbo set, electronic, injections, engine and body components, rims, etc. (Please contact us for details) All liquid products and all special-order products are NON-returnable, exchangeable or refundable. In the event of a return of an item purchased with the 'free delivery' option, you will be charged the initial shipping costs incurred by GBP Performance in addition to the return costs mentioned above.
In the case of a delivery error on our part, no fee will be charged for the exchange of the product.
In the case of a damaged product, no worries, all our shipments are insured. In case of a defective product and / or damaged, simply contact our customer service as soon as possible so we can show the procedures. It’s very important not to use or install the defective/ damaged part.
GBP Performance is not responsible for any installation fees and / or damages that may be caused by the installation / use of a product.
In all cases where a return of goods is required by the Merchant, the right of ownership of a returned property is transferred to him only when he has been received by him in his physical place of business.
Welcome to gbpperformance.ca (hereinafter: the "Site")
We kindly ask you to read the following terms and conditions, they bind you with the Merchant, owner of the Site. In addition, you accept the same mode of electronic communication with the Merchant for all of your exchanges and that they meet all the requirements of a written communication.
We reserve the right to refuse to serve you, cancel an order, close your account, delete or modify the content of the Site or cancel an order whether or not you have complied with these Terms and Conditions.
If you have problems with an order, contact us as soon as possible at: [email protected]
Confidentiality of personal information
The products and services offered are intended to be sold to adults who have reached the age of majority at your place of residence, ie 18 years of age in the province of Quebec. By using the Merchant Website, you represent him and guarantee that you are of the age of majority at your place of residence.
Accuracy of information
We do everything in our power to ensure that all information posted on our Site is error-free, but we can not guarantee this fact. We may refuse or cancel an order containing an item with a description or incorrect price. Unless otherwise indicated, prices are in Canadian currency.
The products offered on our Site and the dates of offers, prices and availability, characteristics and technical specifications of these products are subject to revision and change without notice. It is possible that a product ordered online is no longer available in our inventory or can not be delivered due to a situation beyond our control. We will proceed to the cancellation of the order and the refund of the sums paid in return, if it is the case.
Your sole remedy for non-compliance of a product description is to return it in its original packaging for reimbursement, in accordance with the refund provisions that apply below. Under no circumstances can we be held responsible for installation fees.
Unless otherwise indicated, list prices (suggested prices) for the products appearing on the Site represent the retail price suggested by the manufacturer (MSRP) or supplier or estimated in accordance with industry business practices. When the sale of an item is offered by one of our merchants, the List Price or Suggested Price may be provided by the merchant for informational purposes only.
Registration and password
You will need to complete a registration form to access certain parts and features of the Merchant Site. You agree to provide us with up-to-date and accurate information and to keep this information updated at all times.
You agree to protect the confidentiality of your username and password and access to your computer so that no other person can use it. You are responsible for all transactions made in your account using this information. You must notify us immediately of any unauthorized use of your username and password and any security breaches of which you are aware, within forty-eight (48) hours after becoming aware of such situation.
You have the opportunity to enter comments and criticisms relating to the content of the Site. You are entirely responsible for the comments you publish, we are not responsible for them and you agree to indemnify the Merchant against any damage arising from them.
It is forbidden to make comments on behalf of other people, to hide your identity or to make unlawful, obscene, threatening, defamatory, or intrusive statements about the privacy or intellectual property of any person or constitute channels letter, direct mail or spam.
We reserve the right, without obligation, to edit or remove comments without explanation, and we assume no responsibility for the systematic review of any published statements.
When you publish a comment, you give the Merchant the non-exclusive right to use the published, royalty-free name and content in a perpetual and irrevocable manner, to reproduce, modify, adapt, publish, represent it , translate it, broadcast it, communicate it to the public and display it anywhere in the world in any way.
We ask you to publish only one review per product, unless you wish to provide new information. You agree to only comment on the products that you have personally tried by keeping a respectful tone at all times. It is forbidden for employees, distributor competitors and manufacturers to post comments.
These terms and conditions are governed by the laws of the province or state of QC or country of Canada that apply to it. In addition, any legal recourse against the merchant must be brought before the judicial district in which the city of Laval, QC, Canada is located.
In the event that you believe that an error occurred when placing an order, we invite you to notify us without delay, but at the latest within 48 hours of its discovery by sending us a message to the following address: [email protected] and indicating in sufficient detail the error that has been made.
Warranty and limitation
ALL PRODUCTS SOLD BY GBP PERFORMANCE ARE SOLD AS IS AND GUARANTEED BY MANUFACTURERS. GBP PERFORMANCE OFFERS NO WARRANTY ON PRODUCTS PURCHASED IN STORE AND / OR ONLINE. SUBJECT TO APPLICABLE LAW, IN SUMMARY, THE MERCHANT DISCLAIMS ALL WARRANTIES OR CONDITIONS, EXPRESS OR IMPLIED, OF THE TITLE, MERCHANTABILITY OR CONDITION FOR A PARTICULAR PURPOSE OF THE PRODUCTS AND SERVICES SOLD ON THE SITE. IT ALSO EXCLUDES ALL WARRANTIES OR CONDITIONS, EXPRESS OR IMPLIED, IN THE CONTENT, ITEMS, PRODUCTS (INCLUDING THE SOFTWARE) OR OTHER SERVICES INCLUDED ON OR THROUGH THE SITE OR ON ITS SERVERS AND IN THE SOFTWARE ELECTRONIC COMMUNICATIONS.
GBP PERFORMANCE OFFERS NO WARRANTY ON TUNING SERVICES. All tuning services are sold to the buyer and are not transferable.
Limitation of responsability
GBP PERFORMANCE SHALL NOT BE RESPONSIBLE FOR ANY DIRECT OR INDIRECT DAMAGES RESULTING FROM THE PURCHASE, DELIVERY, USE OR MISUSE OF THE SITE OR FROM THE PURCHASE OF ANY GOODS THEREIN, BUT NOT LIMITED TO DAMAGES FOR LOSS OF PROFIT, THE USE OF DATA OR OTHER INTANGIBLES AND THIS, EVEN IF THE MERCHANT HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.
GBP PERFORMANCE WILL NOT BE RESPONSIBLE FOR MECHANICAL BREAKS, COSTS, DIRECT OR INDIRECT INJURY CAUSED DURING OR AFTER A TUNING SESSION.