FAQ

If you need help, we have a list of frequently asked questions and answers. We strive to provide you with the best shopping experience possible.

How can I change something in my order?

If you need to change anything in your order, please contact us immediately. Orders are automatically processed 30 minutes after payment is received; after this time, we may no longer be able to make changes.

Can I cancel my order?

Please contact us as soon as possible. If your order has not yet been processed, we may be able to cancel it. Once the order has been processed or shipped, cancellation is no longer possible.

How can I pay for my order?

We accept Visa and MasterCard credit cards. We also offer PayPal.

Do you ship across Canada?

Yes — we ship across Canada. Shipping options and estimated delivery times are displayed at checkout.

Do you ship to a P.O. Box?

Many carriers do not deliver to P.O. Boxes. To avoid delays or returns to sender, please use a complete civic (street) address when placing your order.

What address do you ship to?

We ship only to the billing address. It is not possible to ship to an address different from the billing address.

How long will my order take to be delivered?

For most products where no specific delay is indicated on the product page, delivery generally takes between 2 and 7 business days (depending on your location).

If a delay is specified directly on the product page (e.g., “Delivery in 2 to 3 weeks”), that timeframe applies to that item.

Can I track my order?

Yes! Simply log in to your customer account to view your order status. You will also receive email notifications at key stages, including a tracking number once your order ships.

What if I entered the wrong address?

Contact us immediately. Orders are automatically processed 30 minutes after payment is received; after this time, we may no longer be able to correct the address.

How do I know if a part fits my vehicle?

Fitment can vary by year, model, trim, engine, and options. We strongly recommend using our vehicle filter. In addition, on each product page, the “Applications” tab lists compatible vehicles (when available). If you are unsure, contact us before ordering and we will help you confirm.

What if my package arrives damaged?

If your package arrives damaged, take photos of the box and the item, then contact us within 24 hours of delivery so we can assist you quickly.

What if I received the wrong item or something is missing?

Contact us with your order number and photos of what you received (including labels / part numbers). We will review the situation and provide the next steps.

Can I return an item?

Returns may be accepted according to our Returns & Exchanges policy.

Is there a restocking fee?

A restocking fee may apply. For the most up-to-date details, please refer to our Returns & Exchanges policy:

Do I need an authorization number (RMA) to return an item?

Yes. An RMA is required for all returns. Please contact us to obtain an RMA before sending anything back.

Do I need an account and what are the benefits?

Yes. Having an account provides easier checkout, the ability to create and share a wishlist, faster order tracking, and a more personalized shopping experience.

Do you offer a Best Price Guarantee?

Yes. If you find the exact same item listed for less by an authorized Canadian retailer, submit a Best Price Guarantee request and we will review it.