FAQs

If you need help, we have a list of frequently asked questions and answers. We strive to give you the best buying experience possible.

How can I change something in my order?

If you need to change anything in your order, please contact us immediately. Orders are automatically processed within 30 minutes of receipt of payment, and once your order has been processed we will not be able to make any further changes.

How can I pay for my order?

We accept Visa and MasterCard credit cards for your convenience. We also offer PayPal.

Can I track my order?

Yes! Simply log in to your customer account and you will find information on the status of it. You will also receive email notifications at each important stage of the processing of your order. For example, when your item ships, you will receive a tracking number.

Can I return an item?

Please visit our Returns & Exchanges page for more information.

How long will my order take to be delivered?

Delivery times depend on your location. Once payment is confirmed, your order will be processed. The usual delivery times vary between 2 and 8 business days.

Do I need an account and what are the benefits?

Yes, having an account provides easier checkout, the ability to create and send a wishlist, and a customized shopping experience.